Mehlman Medical (“Mehlman Medical,” “we,” “us,” or “our”) respects the privacy of individuals who visit our websites, purchase our products, subscribe to our services, or otherwise interact with our educational platforms.
This Privacy Policy describes how we collect, use, store, disclose, and protect personal information obtained through our websites, applications, educational resources, and related services.
This Privacy Policy applies to https://mehlmanmedical.com, https://qbanks.mehlmanmedical.com, and any other websites, applications, products, or services owned or operated by Mehlman Medical that reference this Privacy Policy (collectively, the “Services”).
Our Services include, without limitation, USMLE question banks, psychiatry examination preparation resources, digital courses, flashcards, Anki materials, educational PDFs, audio explanations, self-assessments, and other educational products offered by Mehlman Medical.
By accessing or using our Services, you acknowledge that your personal information may be processed as described in this Privacy Policy.
We may revise this Privacy Policy periodically to reflect changes in our operations, technology, legal requirements, or business practices. Updated versions will be posted on our websites with a revised effective date.
1. Information We Collect
We collect information that you provide directly to us, information generated through your use of our Services, and information obtained from third parties where permitted by applicable law.
The categories of information we may collect include:
1.1 Personal Identifiers
- Full name
- Email address
- Telephone number
- Billing and mailing address
- Username and account identifiers
- Internet Protocol (IP) address
- Other information used to identify or communicate with you
1.2 Educational and Professional Information
- Medical school or educational institution
- Educational background
- Graduation year
- Professional qualifications
- Medical training status
- Residency program or institutional affiliation
- Examination preparation interests
- Other educational or professional information voluntarily provided
1.3 Account and Subscription Information
- Account registration details
- Purchased products and subscriptions
- Subscription start and expiration dates
- Account preferences and settings
- Subscription renewal information
- Access history and account activity
1.4 Payment and Transaction Information
When you purchase our products or services, we may collect or receive information relating to your transaction, including:
- Billing name and address
- Transaction amount
- Payment status
- Payment method type
- Transaction identifiers
- Purchase history
- Refund and dispute information
Payments may be processed by third-party providers, including Stripe, PayPal, WooCommerce-related payment services, or other authorized payment processors.
Payment card information is generally collected and processed by the applicable payment provider. Mehlman Medical does not ordinarily receive or store complete payment card numbers or card security codes.
1.5 Educational Platform Activity
When you use our question banks, courses, flashcards, or other educational resources, we may collect:
- Questions attempted
- Answers selected
- Correct and incorrect responses
- Examination and assessment results
- Performance statistics
- Progress and completion information
- Time spent using educational materials
- Study history
- Bookmarks, notes, and saved content
- Custom study settings
- Other interactions with educational resources
This information may be associated with your account to provide personalized educational functionality and performance tracking.
1.6 Technical and Internet Activity Information
We may automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Device identifiers
- Website pages visited
- Referring websites
- Date and time of access
- Session duration
- Clicks and navigation activity
- Cookies and similar identifiers
- Approximate geographic location derived from IP address
- Website performance and error information
1.7 Communications and Customer Support
We may retain information provided when you:
- Contact customer support
- Send emails or messages
- Submit questions or feedback
- Participate in surveys
- Request technical assistance
- Communicate about billing or subscriptions
- Participate in interviews, testimonials, or promotional activities
1.8 Information from Third Parties
We may receive information from service providers, payment processors, advertising platforms, analytics providers, affiliate partners, or other third parties.
Such information may include transaction confirmations, referral sources, advertising attribution information, fraud prevention indicators, and customer interaction data.
We collect and use this information only as permitted by applicable law and our agreements with the relevant third parties.
2. How We Use Collected Information
Mehlman Medical may use collected information for the following purposes:
2.1 Providing Our Services
- Creating and maintaining user accounts
- Processing purchases and subscriptions
- Providing access to purchased educational resources
- Delivering question banks, courses, and digital materials
- Maintaining user progress and performance statistics
- Providing technical assistance and customer support
- Managing subscription access and expiration
- Communicating important account information
2.2 Improving Our Products and Services
We may analyze information to:
- Improve educational content
- Identify and correct technical problems
- Evaluate question bank performance
- Improve website functionality
- Develop new educational products
- Understand user preferences
- Improve the effectiveness of our educational resources
- Monitor platform reliability and performance
We may use aggregated or de-identified educational performance information for research, statistical analysis, product development, and service improvements.
2.3 Marketing and Promotional Communications
Where permitted by applicable law, we may use personal information to:
- Send educational newsletters
- Announce new products or services
- Communicate promotional offers
- Provide information about subscription options
- Advertise Mehlman Medical products
- Measure marketing effectiveness
- Deliver relevant advertising
You may opt out of marketing emails at any time by using the unsubscribe link included in promotional communications.
2.4 Payment Processing and Fraud Prevention
We may use information to:
- Process payments
- Verify transactions
- Prevent fraudulent purchases
- Investigate suspicious activity
- Handle refunds and chargebacks
- Resolve payment disputes
- Maintain financial and accounting records
2.5 Legal Compliance and Protection
We may process information to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities
- Enforce our Terms and Conditions
- Investigate unauthorized account access
- Protect our intellectual property
- Prevent misuse of our educational content
- Protect the security of our platforms
- Establish, exercise, or defend legal claims
3. Cookies and Tracking Technologies
Mehlman Medical may use cookies, pixels, tags, software development kits, and similar technologies to operate, analyze, improve, and advertise our Services.
Cookies are small data files stored on a user’s device when visiting a website.
3.1 Essential Cookies
Essential cookies may be used to:
- Maintain login sessions
- Authenticate users
- Support shopping cart functionality
- Process purchases
- Maintain account security
- Prevent unauthorized access
- Remember essential website settings
Certain essential cookies are necessary for the proper operation of our websites.
3.2 Analytics Cookies
We may use analytics services, including Google Analytics, to understand how visitors interact with our websites.
These services may collect information concerning:
- Website visitors
- Page views
- Sessions
- Traffic sources
- Device types
- Geographic regions
- Website engagement
- Purchases and conversions
We use this information to evaluate website performance and improve our Services.
3.3 Advertising and Marketing Technologies
Mehlman Medical may use advertising technologies provided by third parties, including:
- Google Ads
- Meta Platforms, including Facebook and Instagram
- Other advertising and marketing service providers
These technologies may collect information about interactions with our websites, advertisements, and products.
For example, advertising technologies may help us determine whether a visitor who interacted with an advertisement subsequently purchased a Mehlman Medical product.
We may use browser-based tracking technologies and server-side conversion tracking, including the Meta Pixel and Conversions API.
Depending on the service and applicable privacy settings, information shared with advertising providers may include purchase events, transaction values, website activity, and identifiers used for matching or attribution.
Advertising partners may process information under their own privacy policies.
Where required by law, we will obtain consent before using nonessential cookies or advertising technologies.
3.4 Managing Cookies
You may control or disable cookies through your browser settings and, where available, our website’s cookie preference controls.
Disabling certain cookies may affect the functionality of our websites, including login sessions, account access, and purchasing features.
You may also manage personalized advertising preferences through the relevant advertising platforms.
For additional information:
- Google advertising preferences: https://adssettings.google.com
- Facebook advertising preferences: https://www.facebook.com/adpreferences
- Digital Advertising Alliance: https://optout.aboutads.info
Browser-based privacy signals, including Global Privacy Control, will be handled as required by applicable law.
4. Email Communications
Mehlman Medical may communicate with users by email regarding:
- Account registration
- Purchase confirmations
- Subscription access
- Billing and payment matters
- Password resets
- Customer support
- Product updates
- Educational announcements
- Promotional offers
- New educational resources
We may use third-party email service providers to facilitate the delivery and management of these communications.
Marketing emails may include technologies that help us understand whether messages were delivered, opened, or interacted with, subject to applicable law and user privacy settings.
Users may unsubscribe from promotional communications at any time using the unsubscribe link provided in marketing emails.
Unsubscribing from marketing emails will not necessarily prevent the delivery of essential transactional, security, billing, or account-related communications.
5. SMS and Telephone Communications
Mehlman Medical may offer optional SMS, MMS, or telephone communications relating to our products and services.
These communications may include:
- Promotional offers
- Product announcements
- Educational updates
- Subscription-related notifications
- Customer service communications
Where required by law, marketing text messages will be sent only after obtaining the recipient’s appropriate consent.
By voluntarily opting in to receive marketing text messages, you authorize Mehlman Medical and its authorized messaging service providers to send promotional messages to the telephone number you provide.
Messages may be sent using automated technologies where permitted by law.
Consent to receive promotional text messages is not a condition of purchasing any Mehlman Medical product or service.
Message frequency may vary. Message and data rates may apply.
You may opt out of promotional text messages by replying STOP to a message, where supported by the applicable messaging service.
For assistance, you may reply HELP where supported or contact us at information@mehlmanmedical.com.
We may use third-party messaging platforms to deliver SMS communications and measure campaign performance.
We do not authorize third-party messaging providers to use mobile telephone numbers obtained through our Services for their own unrelated marketing purposes.
6. How We Share Information
Mehlman Medical does not disclose personal information indiscriminately.
We may share personal information with third parties when necessary to operate our business, provide our Services, comply with legal obligations, or carry out other purposes described in this Privacy Policy.
6.1 Service Providers
We may disclose information to authorized service providers assisting with:
- Website hosting
- Cloud infrastructure
- Payment processing
- Email delivery
- SMS communications
- Customer support
- Website analytics
- Advertising and conversion measurement
- Security monitoring
- Software development
- Technical maintenance
- Business administration
These providers may access personal information only to the extent necessary to perform their services, subject to applicable contractual and legal obligations.
6.2 Payment Providers
Payment information may be shared with Stripe, PayPal, or other authorized payment processors to complete transactions, manage refunds, prevent fraud, and resolve disputes.
Payment providers may independently process certain information in accordance with their own privacy policies.
6.3 Advertising and Analytics Partners
We may disclose certain website activity, conversion information, and identifiers to analytics and advertising providers, including Google and Meta, to measure advertising effectiveness and provide relevant advertisements.
Some disclosures for targeted advertising may qualify as “sharing,” “selling,” or processing for targeted advertising under certain privacy laws, even where no money is exchanged for the information.
Where applicable, users may exercise rights to opt out of these activities.
6.4 Affiliates and Referral Partners
Where users access our Services through affiliate or referral links, we may share limited transaction or attribution information with the relevant affiliate or referral partner.
This information may be used to verify referrals, calculate commissions, and prevent affiliate fraud.
We generally do not need to disclose complete payment information to affiliate partners.
6.5 Educational Institutions and Organizational Accounts
Where a subscription is purchased or administered by an educational institution, residency program, or other organization, we may share information with authorized organizational administrators as reasonably necessary to administer the subscription.
Depending on the arrangement, this may include account activation, subscription status, usage information, or educational performance information.
The scope of information available to an organization may depend on the particular institutional agreement and applicable privacy requirements.
6.6 Legal Requirements
We may disclose information when reasonably necessary to:
- Comply with legal obligations
- Respond to subpoenas, court orders, or lawful government requests
- Investigate suspected fraud
- Protect our rights and property
- Enforce our agreements
- Protect users or other individuals from harm
- Address security incidents
6.7 Business Transfers
If Mehlman Medical undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
7. Storage and Security of Information
Mehlman Medical takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
These measures may include:
- Secure hosting infrastructure
- Encryption of information during transmission
- Access controls
- Authentication procedures
- Security monitoring
- Restricted administrative access
- Software updates and maintenance
- Backup and recovery procedures
- Payment processing through established third-party providers
Personal information may be stored on servers operated by Mehlman Medical or authorized third-party service providers.
Although we strive to protect personal information, no internet transmission, electronic storage system, or security procedure can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and notifying us if they suspect unauthorized access.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on the type of information and the purpose for which it was collected.
8.1 Account Information
Account information may be retained while an account remains active and for a reasonable period afterward to support account administration, legal compliance, dispute resolution, and business operations.
8.2 Subscription Information
Subscription records may be retained after a subscription expires to maintain purchase histories, support customer inquiries, prevent fraud, and comply with applicable legal obligations.
8.3 Educational Performance Information
Question bank results, study progress, examination statistics, and other educational activity information may be retained while an account remains active and for a reasonable period afterward.
8.4 Payment Records
Transaction and billing information may be retained as necessary to comply with accounting, taxation, financial reporting, fraud prevention, and dispute resolution obligations.
8.5 Marketing Information
Marketing contact information may be retained until a user unsubscribes, requests deletion, or the information is no longer reasonably necessary for its intended purpose.
We may retain limited suppression records to ensure that users who unsubscribe do not continue receiving unwanted marketing communications.
8.6 Deletion Requests
Users may request deletion of eligible personal information by contacting Mehlman Medical.
We may retain certain information when necessary to comply with legal requirements, prevent fraud, resolve disputes, enforce agreements, or protect legitimate business interests, subject to applicable law.
9. International Data Transfers
Mehlman Medical provides educational services to users in multiple countries.
Personal information may be processed or stored in countries other than the country in which a user resides, including the United States and other locations where our authorized service providers operate.
Privacy and data protection laws may differ between jurisdictions.
Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.
Such safeguards may include contractual protections or other legally recognized transfer mechanisms.
10. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have certain rights concerning your personal information.
These rights may include:
- Requesting access to personal information we maintain about you
- Requesting correction of inaccurate personal information
- Requesting deletion of eligible personal information
- Requesting information about how personal information is collected and used
- Requesting a portable copy of certain personal information
- Objecting to or restricting certain processing activities
- Opting out of certain targeted advertising or data-sharing activities
- Withdrawing consent where processing is based on consent
- Appealing certain decisions concerning privacy requests, where applicable
- Exercising privacy rights without unlawful discrimination
These rights are subject to applicable legal requirements, limitations, and exceptions.
To exercise an applicable privacy right, contact:
information@mehlmanmedical.com
Please include sufficient information to allow us to identify your request and verify your identity where necessary.
We may request additional information when reasonably necessary to verify a privacy request.
We will respond within the time required by applicable law.
11. California Privacy Rights
This section provides additional information for California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”).
11.1 Categories of Personal Information
Depending on how individuals interact with our Services, we may collect the following categories of personal information:
- Identifiers
- Personal information described in applicable California law
- Commercial information
- Internet or electronic network activity
- Approximate geolocation information
- Professional or employment-related information
- Education information
- Inferences drawn from available information
- Account credentials and other sensitive personal information, where applicable
The specific information collected depends on the individual’s interactions with our Services.
11.2 Purposes of Collection
We collect and process personal information for the business and commercial purposes described in this Privacy Policy, including providing educational services, processing payments, managing accounts, improving products, maintaining security, and conducting marketing activities.
11.3 Disclosure of Information
We may disclose personal information to service providers, contractors, payment processors, advertising partners, and other third parties as described in this Privacy Policy.
Certain disclosures to advertising partners may constitute “sharing” for cross-context behavioral advertising under California law.
11.4 Rights of California Residents
Subject to applicable exceptions, California residents may have the right to:
- Know the categories and specific pieces of personal information collected
- Know the purposes for which information is collected and used
- Request deletion of personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information
- Limit certain uses or disclosures of sensitive personal information
- Be free from discrimination for exercising privacy rights
11.5 Sale and Sharing of Personal Information
Mehlman Medical does not sell personal information to data brokers for monetary compensation.
However, certain advertising and analytics practices may constitute a sale or sharing of personal information under California law.
Where required, we will provide an appropriate mechanism for California residents to opt out of such activities.
11.6 Authorized Agents
California residents may designate authorized agents to submit privacy requests on their behalf, subject to applicable verification requirements.
11.7 Non-Discrimination
Mehlman Medical will not unlawfully discriminate against individuals for exercising their rights under applicable privacy laws.
12. Privacy Rights in Other Jurisdictions
Individuals residing in other jurisdictions, including certain U.S. states, the European Economic Area, the United Kingdom, and other regions, may have additional rights under applicable privacy laws.
Where such laws apply, Mehlman Medical will process personal information in accordance with the relevant legal requirements.
For individuals covered by the European Union General Data Protection Regulation or United Kingdom data protection law, our legal bases for processing personal information may include:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests, where those interests are not overridden by applicable individual rights
- Consent, where required
Individuals covered by these laws may also have the right to lodge complaints with their relevant data protection supervisory authority.
Where required, additional jurisdiction-specific disclosures or safeguards will be provided.
13. Children’s Privacy
Mehlman Medical’s Services are primarily intended for medical students, medical graduates, healthcare professionals, and other individuals pursuing professional medical education.
Our Services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without legally sufficient authorization.
If we become aware that we have collected personal information from a child under 13 in violation of applicable law, we will take reasonable steps to delete that information.
Parents or guardians who believe that a child has provided personal information to Mehlman Medical may contact us at information@mehlmanmedical.com.
14. Educational Information and User Content
Users may create or generate information through their interactions with our educational platforms.
This may include:
- Question responses
- Notes
- Bookmarks
- Flashcards
- Study preferences
- Educational performance statistics
- Other user-generated content
We may process this information to provide the functionality of our Services, maintain educational progress, troubleshoot technical issues, and improve our products.
Users should avoid submitting sensitive personal information, including identifiable patient information, through our educational platforms unless expressly authorized and necessary for an approved feature.
Mehlman Medical’s educational platforms are not intended to function as electronic medical record systems or repositories for protected patient health information.
15. Third-Party Websites and Services
Our websites may contain links to third-party websites, social media platforms, payment services, educational resources, or other external services.
These third parties operate independently and may maintain their own privacy policies.
Mehlman Medical is not responsible for the privacy practices, security measures, or content of third-party websites that we do not control.
We encourage users to review the privacy policies of third-party services before providing personal information.
16. Social Media and Public Communications
Mehlman Medical may maintain accounts on social media platforms, including Instagram, Facebook, YouTube, and other services.
When you interact with our social media accounts, information may be collected or processed by the relevant platform in accordance with its privacy policies.
Information you voluntarily post in public comments, discussions, or other publicly accessible areas may be visible to other users.
Please avoid sharing confidential or sensitive personal information through public social media communications.
17. Affiliate and Referral Programs
Mehlman Medical may operate affiliate, referral, or promotional partnership programs.
When users visit our websites through an affiliate link, referral code, or promotional campaign, we may collect information identifying the referral source.
This information may be used to:
- Attribute qualifying purchases
- Calculate affiliate commissions
- Evaluate referral performance
- Prevent fraudulent referrals
- Administer promotional partnerships
- Analyze marketing effectiveness
Affiliate tracking may involve cookies, referral identifiers, transaction records, or other attribution technologies.
Information disclosed to affiliate partners will be limited to what is reasonably necessary to administer the relevant program.
18. Institutional and Group Subscriptions
Mehlman Medical may provide subscriptions to educational institutions, medical schools, residency programs, hospitals, and other organizations.
When an organization purchases or administers access to our Services, we may process information relating to participating users.
Such information may include:
- User names and institutional email addresses
- Institutional affiliations
- Account activation status
- Subscription access
- Usage statistics
- Educational performance information, where applicable
Authorized institutional administrators may receive certain information in accordance with the applicable institutional agreement and privacy requirements.
Institutional users should contact their organization for additional information regarding any institution-specific account administration practices.
19. Automated Processing and Analytics
Mehlman Medical may use automated systems to analyze website usage, educational performance, purchasing activity, and service interactions.
These systems may support:
- Personalized study features
- Educational progress tracking
- Content recommendations
- Fraud detection
- Advertising measurement
- Customer segmentation
- Product improvements
Where applicable law provides rights concerning decisions based solely on automated processing that produce legal or similarly significant effects, we will comply with those requirements.
We do not intend routine educational performance analytics or marketing segmentation to serve as legally binding determinations of a user’s academic or professional qualifications.
20. Data Accuracy and Account Responsibilities
Users are encouraged to maintain accurate account and contact information.
You may be able to review or update certain information through your account settings or by contacting customer support.
You are responsible for maintaining the confidentiality of your account credentials.
If you believe your account has been accessed without authorization, please contact Mehlman Medical promptly.
21. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy periodically.
Changes may be made to reflect:
- New products or services
- Changes in technology
- Updates to our data processing practices
- New legal or regulatory requirements
- Changes to third-party service providers
- Security or operational improvements
When changes are made, we will update the “Last Updated” date at the beginning of this Privacy Policy.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.
We encourage users to review this Privacy Policy periodically.
22. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Mehlman Medical
Website: https://mehlmanmedical.com
Qbank Platform: https://qbanks.mehlmanmedical.com
Email: information@mehlmanmedical.com
For privacy-related inquiries, please include “Privacy Request” in the subject line of your email.
We will review and respond to privacy-related requests in accordance with applicable laws and our internal procedures.
